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BizChannel@CIMB Frequently Asked Questions

FAQ

About BizChannel@CIMB

 

BizChannel@CIMB is a one-stop digital banking business solution that provides a range of products and services to suit your business needs and serve your changing financial needs. You will be able to access a complete suite of secured banking services which enables you to manage your finance anytime anywhere while maintaining full control over your accounts. Equipped with high-level security features, we assure confidentiality of your financial and organization information.

Packages & Application

 

BizChannel@CIMB offers three types of online banking service packages to suit your unique business needs.

First Time Login Guide

 

Download and install BizChannel@CIMB Mobile app from Google Play Store & Apple App Store.

User Guides and Forms

 

View user guides and download maintenance forms.

 

Features & Benefits

Secure by Encryption
 

BizChannel@CIMB uses a 128-bit Secure Socket Layer (SSL), one of the strongest encryption technologies. All online sessions between you and CIMB Bank are encrypted to protect your information from third parties.

Two-factor Authentication
 

BizChannel@CIMB uses “two-factor authentication”, a security process that requires the user or customer to provide identification from two different channels.

Access Your Account Information Easily

View your account statements and transaction details from anywhere, at anytime.

Flexible Transaction Approval
 

 BizChannel@CIMB offers simple to customized transaction approval matrix to support your business needs.

Fastest Way To Perform Payroll and Bulk Payments 

BizChannel@CIMB helps you to perform payroll and bulk payments easily. You can make more than 100 domestic or intrabank payments with just a single file upload.

Different Collections Services At Your Convenience 

Make collections through PayNet DirectDebit, FPX, JomPAY and DuitNow.

Various Payment Services
 

BizChannel@CIMB supports intrabank and interbank GIRO transfers, RENTAS, Telegraphic Transfers, DuitNow, Bill Payments and JomPAY.

Discover Services in BizChannel@CIMB

AccountServices@CIMB


AccountServices@CIMB allows customers on-line, real-time and secure access to information through CIMB. With this service, you can:

 

  • View account statements and details of transactions.
  • View historical data up to a specified period of time with search function ability.
  • Statement downloads in various formats for ease of bank account reconciliation and seamless integration to your accounting systems.
  • Cheque status inquiry, stop cheque inquiry and cheque book inquiry.
Payments@CIMB

 

Payments@CIMB solutions aim to expedite payments in the most cost-efficient manner to enhance a corporate's purchase-to-pay cycle.

Find Out More
Collections@CIMB

 

Collections@CIMB solutions focuses on providing cost-efficient solutions to enhance a company's order-to-cash cycle. These solutions include Collection Inquiry Module, Bill Payment Service, FPX Collections and Reconciliation.

Liquidity Management@CIMB

 

LiquidityManagement@CIMB structures allow companies to manage their liquidity in a streamlined order to reduce the interest expense, cost of borrowing and maximise yields for excess funds.

Delivery Channel

 

Our comprehensive suite of Cash Management solutions are supported by multiple delivery channels.

Find Out More

Information on Packages and Application

LITE Package

Subscription Fee*

No monthly fee (waived)

OTP (One-Time Password)

Mobile Token

Number of User(s)

Max. 5

Preferred Transaction Limit

RM100k per day

Transaction Authorisation Condition

Any 1 Authoriser to approve

Company Tagging

Not Applicable

FPX B2B Payments

Not Available

For more Information

Refer to table below
Sign Up
Application Status
STANDARD & CUSTOMISED Package

Subscription Fee*

RM20 per month per user

OTP (One-Time Password)

Mobile Token

Number of User(s)

Unlimited

Preferred Transaction Limit

Unlimited

Transaction Authorisation Condition

Customised Approval Matrix

Company Tagging

Multiple companies tagged to main company

FPX B2B Payments

Available

Additional Info

-
Download Form
Service Package Information & Forms Checklist

Introducing BizChannel@CIMB - LITE Package

Services Available for LITE Package

Inquiry (Account/FX Information/Cheque Status)

Bill Payments

Single Fund Transfer

In-House Transfer/IBG

RENTAS/Telegraphic Transfer
Payroll Payments
Statutory Payments

*Terms & Conditions apply

How do I log in for the first time?

First Time Login with Mobile Token

Go to BizChannel@CIMB Website at https://cimb.com.my/bizchannel and click 'Login'.

Step 1

Click on "First Time Login" under New User.

Step 2

Enter your first-time login details from a CIMB email with the subject "BizChannel @CIMB Login Details" and click "Next".

Step 3

You will receive SMS via your registered Mobile number. Enter "First Time Login PIN" and click "Next".

Step 4

Complete the setup page and click "Submit".

 

Notes

- Password must be 8-10 alphanumeric characters, no special characters.
- SecureWord must be 4-10 characters, without space or any special character.

Mobile Token Activation - Step 5

There will be QR Code display on BizChannel Website https://www.cimb.bizchannel.com.my for 60 seconds.

Step 6

Launch BizChannel@CIMB Mobile App.

Step 7

Slide for Mobile Token and click "Next".

Step 8

Click "Add Token Account".

Step 9

Use your mobile device to scan QR Code from BizChannel@CIMB Online Portal. If the page expired after 60 seconds, please repeat from Step 5.

Step 10

Enter your newly created BizChannel@CIMB Login password and click "Submit".

Step 11

Tap to agree with our Terms & Conditions.

Step 12

Tap "DONE" to complete setup. You have successfully activated Mobile Token for this device.

Congratulations!

You have successfully activated Mobile Token for this device.

Frequently Asked Questions

What are the items required when I login for the first time?

The items required are as follow:

 

  • BizChannel@CIMB Mobile App: Download and install BizChannel@CIMB Mobile App from Google Play or App Store.
  • 1st email: Email entitled BizChannel@CIMB Login Details
  • SMS notification: “First Time Login PIN” sent via SMS to registered mobile number

Where can I find help with using BizChannel@CIMB?

You may find the BizChannel@CIMB user guides here.

 

We also offer complimentary web-based training for all Lite and Standard Transaction Package holders. To register for a training session, you can: 

 

  1. Visit BizChannel@CIMB home page at https://www.cimb.com.my/en/business/home.html
  2. Click on “Complimentary Training on BizChannel@CIMB” banner
  3. Select your preferred time slot

BizChannel@CIMB Guides

New to BizChannel@CIMB

BizChannel@CIMB Mobile App Guide

BizChannel@CIMB Mobile App Guide - Existing Users Login (ENG)
BizChannel@CIMB Mobile App Guide - Log Masuk Pengguna Sedia Ada (BM)
BizChannel@CIMB Mobile App Guide - Existing Users Mobile Token Activation (ENG)
BizChannel@CIMB Mobile App Guide - Pengaktifan Token Mudah Alih Pelanggan Sedia Ada (BM)
BizChannel@CIMB Mobile App Guide - User Login Using Mobile Token (ENG)
BizChannel@CIMB Mobile App Guide - Log Masuk Pengguna Token Mudah Alih (BM)
BizChannel@CIMB Mobile App Guide - General, Balance Inquiry & Transaction Status (ENG)
BizChannel@CIMB Mobile App Guide - Am, Pertanyaan Baki dan Status Transaksi (BM)
BizChannel@CIMB Mobile App Guide - Payment Authorisation (ENG)
BizChannel@CIMB Mobile App Guide - Pemberikuasaan Bayaran (BM)
BizChannel@CIMB Mobile App Guide - Regional Account Linking (ENG)
BizChannel@CIMB Mobile App Guide - Pemautan Akaun Serantau (BM)
BizChannel@CIMB Mobile App Guide - How to Initiate DuitNow Transaction
BizChannel@CIMB Mobile App Guide - How to Initiate Domestic Payment – IBG
BizChannel@CIMB Mobile App Guide - How to Initiate Domestic Payment – RENTAS
BizChannel@CIMB Mobile App Guide - How to Initiate In-House Transfer
BizChannel@CIMB Mobile App Guide - How to Initiate Telegraphic Transfer

BizChannel@CIMB Transaction

BizChannel@CIMB Statutory Payments

BizChannel@CIMB Others

BizChannel@CIMB Interactive Guide

English
BizChannel@CIMB User Guide : How to Install BizConverter
BizChannel@CIMB User Guide: How to Create a Payroll File
BizChannel@CIMB User Guide : How to Upload Bulk Payroll
BizChannel@CIMB User Guide : How to Download Statement
BizChannel@CIMB User Guide : First Time login (using Mobile Token)
Bahasa Melayu
Panduan Pengguna BizChannel@CIMB : Bagaimana untuk Mengimplementasi BizConverter
Panduan Pengguna BizChannel@CIMB : Bagaimana untuk Membuat Fail Gaji
Panduan Pengguna BizChannel@CIMB : Bagaimana untuk Memuat Naik Gaji Pukal
Panduan Pengguna BizChannel@CIMB : Cara Memuat Turun Penyata Akaun
Panduan Pengguna BizChannel@CIMB : Log Masuk Kali Pertama (melalui akses Token Mudah Alih)
Chinese
BizChannel@CIMB 用户指南 : 如何安装BizConverter
BizChannel@CIMB 用户指南 : 如何创造工资单文件
BizChannel@CIMB 用户指南 : 如何上载工资单
BizChannel@CIMB 用户指南 : 如何下载对账单
BizChannel@CIMB 用户指南 : 首次登录（通过移动令牌)

Key Downloads

Download BizChannel@CIMB Form

Terms and Conditions

BizChannel@CIMB Terms and Conditions (effective 1 January 2024)
BizChannel@CIMB Terms and Conditions (effective until 31 December 2023)

Client Charter

BizChannel@CIMB Client Charter

For More Enquiries

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Drop us an email and we'll get back to you.

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Talk To An Expert

Visit us at our branches nationwide.

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Call Us Now

You can reach us at 1300 888 828 (Local)

or

+603 2297 3000 (Overseas).

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