Merchant Solutions | Merchant Support

We no longer accept new applications for CIMB Platinum BusinessCard. You can now apply for the new CIMB SME BusinessCard and enjoy great benefits with your card!

CIMB SME BusinessCard

The only credit card for your business that you need for sustainable growth:

1.25% unlimited Cash Rebate on overseas spend
0.50% unlimited Cash Rebate on local spend
4X complimentary access to Plaza Premium Lounge
Cash Rebate on in-flight WiFi

Apply Now

See all Credit Cards

Corporate Card Solutions

Payments@CIMB

Collections@CIMB

Delivery Channel

SME Banking

Merchant Solutions

Business Banking

BizReady

ImportTrades@CIMB

ExportTrades@CIMB

Guarantees@CIMB

Value Added Services

Trade Smart Forms

SME Financing

General Working Capital Financing

Package Financing

Equipment Financing

Government / BNM Schemes Financing

Project Financing

BNM Financial Inclusion for SME

Enterprise Auto Financing

Credit Related Insurance / Takaful

General Insurance / Takaful

CIMB@Work

Business Current Account

Online Business Current Account-i

CIMB SME BusinessCard

SME Financing

Forex Rates

Interest Rates & Charges

Rates & Charges

Security & Fraud Awareness

Customer Surveys

Sustainability-Linked Financing (SLF)

Looking to start and progress on your sustainability journey with small steps but big impact? Look no further with Sustainability-Linked Financing (SLF) and get rewarded in the form of rebates on your financing! 

Valid until 31st Dec 2025

Find Out More

Quicklinks

Contact Us

Forms

Merchant Application Form

Merchant Application Digital Form | Package A, B & C*

Merchant Application Form | e-Commerce E

Merchant Application Form | Outlet Appendix

Note:

*The recommended Adobe Reader version for the Merchant Application Digital Form is version 8 and above.

*With effective 1 July 2024, the MDR for Visa and Mastercard International card transactions will be revised for Merchant Application Package B and C. Find out more from notice link here

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

Merchant Service Request / Maintenance Form

Merchant Maintenance Form (Merchant Information Amendment / Additional Terminal)

Merchant Service Request Form (Refund/ Reversal)

Frequently Asked Questions (FAQ)

Merchant Services FAQ

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

Revision to Terms and Conditions of Merchant Agreement (FAQ)

Terms and Conditions

Merchant Services Terms and Conditions

Merchant Services Terms and Conditions | Appendix A

Merchant Services Terms and Conditions | Appendix B

Merchant Services Terms and Conditions | Appendix C

Merchant Services Terms and Conditions | Appendix D

Merchant Services Terms and Conditions | Appendix E

Merchant Services Terms and Conditions | Appendix F

Merchant Services Terms and Conditions | Appendix G

Merchant Services Terms and Conditions | Appendix H

Merchant Services Terms and Conditions | Appendix I

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

User Guides

Merchant Application Digital Form

Merchant Application Digital Form User Guide

Terminal

Terminal User Guide | CIMB VERIFONE VX520

Terminal User Guide | CIMB ENGAGE V200

Terminal User Guide | CIMB PAX A920

Terminal User Guide | CIMB iTerminal

Dynamic Currency Conversion (DCC) User Guide

Ongoing Promotions

Apart from offers that CIMB is currently offering for CIMB SME Banking customers, we are also running a few campaigns to encourage our customers to digitise their businesses at a more affordable price! If you’re interested, kindly click on the following links to find out more.

Go Digital Campaign
- First 100 customer to Subscribe for the Shopmatic Transaction/Subscription plan or subscribe to BusinessHR Trial package will enjoy an RM50 Lazada E-Voucher on us! Terms and Conditions Apply.
- For further information, please visit: www.cimb.com.my/shopmatic or www.cimb.com.my/bizhr

Tap n Pay

Tap n Pay User Guide

Merchant Portal Guide

Plug n Pay

Plug n Pay User Guide | Standalone Terminal

Plug n Pay User Guide | Bluetooth

Merchant Portal Guide

e-Commerce

e-Commerce User Guide

e-Access

e-Access User Guide

You may contact us via these channels

Call Us
Merchant Support Call Centre +603 6204 7733 Available 24 hours

Call Us

Merchant Support Call Centre

+603 6204 7733

Available 24 hours

Digitally Connect with Us
Fill up our Merchant Support Form.

Locate Us
Speak to any of our staff at our CIMB/CIMB Islamic Branches

Merchant Support

Merchant Application Form

Merchant Service Request / Maintenance Form

Merchant Application Digital Form

Terminal

Tap n Pay

Plug n Pay

e-Commerce

e-Access

You may contact us via these channels

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