Customer Help Centre

We no longer accept new applications for CIMB Platinum BusinessCard. You can now apply for the new CIMB SME BusinessCard and enjoy great benefits with your card!

CIMB SME BusinessCard

The only credit card for your business that you need for sustainable growth:

1.25% unlimited Cash Rebate on overseas spend
0.50% unlimited Cash Rebate on local spend
4X complimentary access to Plaza Premium Lounge
Cash Rebate on in-flight WiFi

Apply Now

See all Credit Cards

Corporate Card Solutions

Payments@CIMB

Collections@CIMB

Delivery Channel

SME Banking

Merchant Solutions

Business Banking

BizReady

ImportTrades@CIMB

ExportTrades@CIMB

Guarantees@CIMB

Value Added Services

Trade Smart Forms

SME Financing

General Working Capital Financing

Package Financing

Equipment Financing

Government / BNM Schemes Financing

Project Financing

BNM Financial Inclusion for SME

Enterprise Auto Financing

Credit Related Insurance / Takaful

General Insurance / Takaful

CIMB@Work

Business Current Account

Online Business Current Account-i

CIMB SME BusinessCard

SME Financing

Forex Rates

Interest Rates & Charges

Rates & Charges

Security & Fraud Awareness

Customer Surveys

Sustainability-Linked Financing (SLF)

Looking to start and progress on your sustainability journey with small steps but big impact? Look no further with Sustainability-Linked Financing (SLF) and get rewarded in the form of rebates on your financing! 

Valid until 31st Dec 2025

Find Out More

Quicklinks

Contact Us

Consumer Contact Centre

Available 24 hours

+603 6204 7788

Preferred Contact Centre

Available 24 hours

Local: 1300 885 300

Overseas: +603 2295 6888

Premiere Credit Card

Contact Centre

Available 24 hours

+603 6204 7799

Connect With Us Digitally

Share your feedback via our digital channels

Message us via feedback form

Secured Message via

CIMB Clicks

Email to

contactus@cimb.com

Write To Us

Send your letter to:

CIMB Bank Berhad /

CIMB Islamic Bank Berhad

Customer Resolution Unit
(CRU) 

P.O. Box 10338 

GPO Kuala Lumpur 

50710 Wilayah Persekutuan

Other Contact Numbers

For specific enquiries, please reach out to the dedicated teams below for better assistance.

Debt Collection Agency Management

Unit

+603 2241 7522

+603 2241 7533

Collection for Credit Card and Personal

Financing

+603 2241 7500

Recovery for Auto Financing

Reposession: +603 9235 6197

Auction: +603 9235 6198

Insurance / Takaful Claim: +603 9235 6199

Redemption: +603 2037 4900

Recovery for Personal Financing

+603 2295 4400

+603 2295 4500

Business Call Centre

Monday to Friday from 8.00am to 7.00pm
Saturday from 8.00am to 5.00pm (excluding public holidays)

Local: 1300 888 828

Overseas: +603 2297 3000

Connect With Us Digitally

Share your feedback via our digital channels

Message us via feedback form

Email to

mybusinesscare@cimb.com

Write To Us

Send your letter to:

CIMB Bank Berhad /

CIMB Islamic Bank Berhad

Customer Resolution Unit
(CRU) 

P.O. Box 10338 

GPO Kuala Lumpur 

50710 Wilayah Persekutuan

Other Contact Numbers

Collection for BusinessCard/Corporate Card

+603 2241 7500

Recovery for BusinessCard/Corporate Card

+603 2036 4200

+603 2036 4300

How can we help you today?

Browse top questions asked and get quick answers easily.

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I’ve been scammed! What should I do?

If you think you’ve been scammed or detect unusual or suspicious activity involving your bank account, take immediate action to protect yourself:

Call

+603 6204 7788

Call us immediately or you may call the National Scam Response Centre (NSRC) at 997 (8am-8pm daily).

Lodge a

Police Report

You may need to lodge a police report after connecting with us.

Lock your

CIMB Clicks ID

via CIMB Clicks App or CIMB OCTO App with these step-by-step-instructions.

Kena scam? Jangan panik, selamatkan akaun anda segera!

Jika terkena scam, segera aktifkan fungsi ‘kill switch’ di aplikasi perbankan anda untuk hentikan transaksi. Hubungi NSRC di 997 atau talian khas bank anda, dan buat laporan polis untuk tindakan lanjut. Jangan biarkan scammer menang!

Kekal maklum mengenai penipuan terkini.

Assistance and Relief

Relief Measures

CIMB is here to help you and your businesses move forward through financial challenges.

Find out more

Assistance and Relief

MyKNP Financial Assistance for SMEs

CIMB is here to help SMEs understand financing factors and improve future eligibilities.

Find out more

More Resources For You

Find a CIMB Branch

You can visit us in branch to speak to

us in person

Locate a Branch

Form Download Centre

Quickly access and download all the forms
you need in one place

View All Forms

Our Forex Rates

A comprehensible list of our Forex rates for
your convenience.

Find Out More

Financial Calculators

Figure out your financial needs with our
banking calculators

Try our Calculators

Merchant Support

Need a hand? Check out our Merchants Solutions.

Find Out More

Customer Help Centre

Consumer Contact Centre

Preferred Contact Centre

Premiere Credit Card

Contact Centre

Connect With Us Digitally

Write To Us

Collection for Auto Financing

Collection for Property, ASB & SME Financing

Recovery for Credit Card

Debt Collection Agency Management

Unit

Collection for Credit Card and Personal

Financing

Recovery for Auto Financing

Recovery for Personal Financing

Business Call Centre

Connect With Us Digitally

Write To Us

Collection for BusinessCard/Corporate Card

Recovery for BusinessCard/Corporate Card

How can we help you today?

I’ve been scammed! What should I do?

+603 6204 7788

Police Report

CIMB Clicks ID

Kena scam? Jangan panik, selamatkan akaun anda segera!

Assistance and Relief

Relief Measures

MyKNP Financial Assistance for SMEs

More Resources For You

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Collection for Property, ASB & SME
Financing