Can I begin to use this service immediately after submitting the application form?

Once your application is processed, the Authorised User(s) and System Administrators will receive login details and User Password via 2 separate emails as well as Personal Identification Number (PIN) sent to their mobile phone, which is used to unlock the User Password. Please provide a Malaysian mobile phone number during the application, as the system is unable to send the PIN to a foreign mobile phone number.

For STANDARD and CUSTOMISED Package, the Authoriser(s) and System Administrators may start using the service upon receiving the Security Device which is used to generate One-Time Password (OTP).

For LITE Package, Authorised User(s) and System Administrators will receive OTP via SMS. No Security Device is required.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Email Us

Drop us an email and we'll get back to you.

Email Now

Talk To An Expert

Visit us at our branches nationwide.

Find a Branch

Call Us Now

You can reach us at 1300 888 828 (Local)

or

+603 2297 3000 (Overseas).

I'm looking for

Business Insights

Solutions & Products

Digital Banking

Promotions

Help & Support

Quicklinks

Scale Up

Manage my business

Gain Business Insight

Sustainable Business Insights

Solutions

Deposits & Investments

Cards

Financing

Trade Finance

Cash Management

Treasury

Insurance / Takaful

More Services

Apply For

Retrieve Application

Latest Promotions

Campaigns

Rates & Charges

FAQ

Security & Fraud

Tools

Merchant Support

Form Download Centre

Relief Assistance

Application