What can I do if the system does not respond immediately after I confirm a transaction or select a service?

Search

Business Day To Day

Business Solutions

Islamic Banking

Promotions

Digital Services

Help & Support

Deposits & Investments

Cards

Cash Management

Treasury

Solutions

Trade Finance

Financing

Insurance / Takaful

More Services

Islamic Banking Overview

Latest Promotions

CIMB Biz

BizChannel@CIMB

Corporate Cards Online

Apply For

Retrieve Saved Application-i

Customer Help Centre

Rates & Charges

Calculators

Security & Fraud

Current Account

Fixed Deposit

Investment

Other Instruments

Debit Card

CIMB Debit Mastercard

Withdraw funds for your business conveniently at the ATMs in Malaysia, at our ATMs across ASEAN, and at Mastercard ATMs worldwide. Available for Business Current Account, CIMB Debit Mastercard is safe and ideal for cashless transactions.

CIMB Debit Mastercard (Islamic)

Withdraw funds for your business conveniently at the ATMs in Malaysia, at our ATMs across ASEAN, and at Mastercard ATMs worldwide. Available for Business Current Account-i, CIMB Debit Mastercard is safe and ideal for cashless transactions.

See all Debit Cards

Credit Card

CIMB Platinum BusinessCard

With our CIMB Platinum BusinessCard, your company can enjoy greater cash rebates on business-related spend, be it local or overseas!

IMPORTANT NOTICE:

We no longer accept new applications for CIMB Platinum BusinessCard. You can now apply for the new CIMB SME BusinessCard and enjoy great benefits with your card!

CIMB SME BusinessCard

The only credit card for your business that you need for sustainable growth:

1.25% unlimited Cash Rebate on overseas spend
0.50% unlimited Cash Rebate on local spend
4X complimentary access to Plaza Premium Lounge
Cash Rebate on in-flight WiFi

See all Credit Cards

Corporate Card Solutions

Payments@CIMB

Collections@CIMB

Delivery Channel

SME Banking

Merchant Solutions

Business Banking

BizReady

ImportTrades@CIMB

ExportTrades@CIMB

Guarantees@CIMB

Value Added Services

Trade Smart Forms

SME Financing

General Working Capital Financing

Package Financing

Equipment Financing

Government / BNM Schemes Financing

Project Financing

BNM Financial Inclusion for SME

Enterprise Auto Financing

Credit Related Insurance / Takaful

General Insurance / Takaful

CIMB@Work

Business Current Account

Online Business Current Account-i

CIMB SME BusinessCard

SME Financing

Forex Rates

Interest Rates & Charges

Rates & Charges

Security & Fraud Awareness

Customer Surveys

Sustainability-Linked Financing (SLF)

Looking to start and progress on your sustainability journey with small steps but big impact? Look no further with Sustainability-Linked Financing (SLF) and get rewarded in the form of rebates on your financing! 

Valid until 31st Dec 2025

Quicklinks

What can I do if the system does not respond immediately after I confirm a transaction or select a service?

If there is a delay in response after you have clicked a hyperlink or an icon, please wait patiently and do not click "Confirm", "Refresh", "Reload" or the same link/icon again. You may verify the transaction at "Account Balance" and "Transaction Status" or you can call our Call Centre at
1-300-888-828 for assistance.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Email Us

Drop us an email and we'll get back to you.

Email Now

Talk To An Expert

Visit us at our branches nationwide.

Find a Branch

Call Us Now

You can reach us at 1300 888 828 (Local)

or

+603 2297 3000 (Overseas).