The SLA for addressing Customer queries and complaints is as follows:

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CIMB Debit Mastercard

Withdraw funds for your business conveniently at the ATMs in Malaysia, at our ATMs across ASEAN, and at Mastercard ATMs worldwide. Available for Business Current Account, CIMB Debit Mastercard is safe and ideal for cashless transactions.

CIMB Debit Mastercard (Islamic)

Withdraw funds for your business conveniently at the ATMs in Malaysia, at our ATMs across ASEAN, and at Mastercard ATMs worldwide. Available for Business Current Account-i, CIMB Debit Mastercard is safe and ideal for cashless transactions.

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CIMB Platinum BusinessCard

With our CIMB Platinum BusinessCard, your company can enjoy greater cash rebates on business-related spend, be it local or overseas!

IMPORTANT NOTICE:

We no longer accept new applications for CIMB Platinum BusinessCard. You can now apply for the new CIMB SME BusinessCard and enjoy great benefits with your card!

CIMB SME BusinessCard

The only credit card for your business that you need for sustainable growth:

1.25% unlimited Cash Rebate on overseas spend
0.50% unlimited Cash Rebate on local spend
4X complimentary access to Plaza Premium Lounge
Cash Rebate on in-flight WiFi

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Sustainability-Linked Financing (SLF)

Looking to start and progress on your sustainability journey with small steps but big impact? Look no further with Sustainability-Linked Financing (SLF) and get rewarded in the form of rebates on your financing! 

Valid until 31st Dec 2025

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The SLA for addressing Customer queries and complaints is as follows:

No.	Customer:	Bank:	SLA:
1	Biller or Payer Complaint and query	Acknowledge complaint and query	1 Business Day
2	Payer or Biller inquires DDA or DDI have been appropriately processed within CIMB.	Provide status	i) Within 3 hours on same day for queries received before 3pm ii) By 12pm next business day, for queries received after 3pm on a business day or non-business day
3	Payer or Biller inquires or complaint for DDA or DDI involve other Bank.	Provide status or error correctness	3 to 14 Business days

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