Customer Help Centre

Consumer Contact Centre

Available 24 hours

+603 6204 7788

Preferred Contact Centre

Available 24 hours

Local: 1300 885 300

Overseas: +603 2295 6888

Premiere Credit Card

Contact Centre

Available 24 hours

+603 6204 7799

Connect With Us Digitally

Share your feedback via our digital channels

Message us via feedback form

Secured Message via

CIMB Clicks

Email to

contactus@cimb.com

Write To Us

Send your letter to:

CIMB Bank Berhad /

CIMB Islamic Bank Berhad

Customer Resolution Unit
(CRU) 

P.O. Box 10338 

GPO Kuala Lumpur 

50710 Wilayah Persekutuan

Other Contact Numbers

For specific enquiries, please reach out to the dedicated teams below for better assistance.

Debt Collection Agency Management

Unit

+603 2241 7522

+603 2241 7533

Collection for Credit Card and Personal

Financing

+603 2241 7500

Recovery for Auto Financing

Reposession: +603 9235 6197

Auction: +603 9235 6198

Insurance / Takaful Claim: +603 9235 6199

Redemption: +603 2037 4900

Recovery for Personal Financing

+603 2295 4400

+603 2295 4500

Business Call Centre

Monday to Friday from 8.00am to 7.00pm
Saturday from 8.00am to 5.00pm (excluding public holidays)

Local: 1300 888 828

Overseas: +603 2297 3000

Connect With Us Digitally

Share your feedback via our digital channels

Message us via feedback form

Email to

mybusinesscare@cimb.com

Write To Us

Send your letter to:

CIMB Bank Berhad /

CIMB Islamic Bank Berhad

Customer Resolution Unit
(CRU) 

P.O. Box 10338 

GPO Kuala Lumpur 

50710 Wilayah Persekutuan

Other Contact Numbers

For specific enquiries, please reach out to the dedicated teams below for better assistance.

Collection for BusinessCard/Corporate Card

+603 2241 7500

Recovery for BusinessCard/Corporate Card

+603 2036 4200

+603 2036 4300

How can we help you today?

Browse top questions asked and get quick answers easily.

Suggestions

{{item.text}}

Quick Search

CIMB Octo App

I want to find out more about CIMB Octo App.

CIMB Octo App

How to install, access, and login to CIMB OCTO App?

Credit Card

I lost my credit card. What should I do?

View More FAQs

Helpful Tutorials

Watch step-by-step video guides to navigate our products and services.

Manage your Tabung Haji account via CIMB Clicks

How to download e-Statement

Ways to approve transaction with SecureTAC

View More Tutorials

I’ve been scammed! What should I do?

If you think you’ve been scammed or detect unusual or suspicious activity involving your bank account, take immediate action to protect yourself:

Call

+603 6204 7788

Call us immediately or you may call the National Scam Response Centre (NSRC) at 997 (8am-8pm daily).

Lodge a

Police Report

You may need to lodge a police report after connecting with us.

Lock your

CIMB Clicks ID

via CIMB Clicks App or CIMB OCTO App with these step-by-step-instructions.

Kena scam? Jangan panik, selamatkan akaun anda segera!

Jika terkena scam, segera aktifkan fungsi ‘kill switch’ di aplikasi perbankan anda untuk hentikan transaksi. Hubungi Pusat Panggilan Pengguna (beroperasi 24jam) di +603 6204 7788 atau Pusat Respons Scam Kebangsaan (NSRC) di 997 (8pagi - 8malam) dan buat laporan polis untuk tindakan lanjut. Jangan biarkan scammer menang!

Kekal maklum mengenai penipuan terkini.

Assistance and Relief

Relief Measures

You are not alone. CIMB is here to help you move forward through financial challenges.

Find out more

Assistance and Relief

Flood Relief

Rebuild with ease through CIMB's payment relief for flood-affected communities.

Find out more

I'm looking for

Customer Help Centre

Consumer Contact Centre

Preferred Contact Centre

Premiere Credit Card

Contact Centre

Connect With Us Digitally

Write To Us

Collection for Auto Financing

Collection for Property, ASB & SME
Financing

Recovery for Credit Card

Debt Collection Agency Management

Unit

Collection for Credit Card and Personal

Financing

Recovery for Auto Financing

Recovery for Personal Financing

Business Call Centre

Connect With Us Digitally

Write To Us

Collection for BusinessCard/Corporate Card

Recovery for BusinessCard/Corporate Card

How can we help you today?

Helpful Tutorials

I’ve been scammed! What should I do?

+603 6204 7788

Police Report

CIMB Clicks ID

Kena scam? Jangan panik, selamatkan akaun anda segera!

Assistance and Relief

Relief Measures

Flood Relief

More Resources For You

Customer Help Centre

Consumer Contact Centre

Preferred Contact Centre

Premiere Credit Card

Contact Centre

Connect With Us Digitally

Write To Us

Collection for Auto Financing

Collection for Property, ASB & SME Financing

Recovery for Credit Card

Debt Collection Agency Management

Unit

Collection for Credit Card and Personal

Financing

Recovery for Auto Financing

Recovery for Personal Financing

Business Call Centre

Connect With Us Digitally

Write To Us

Collection for BusinessCard/Corporate Card

Recovery for BusinessCard/Corporate Card

How can we help you today?

Helpful Tutorials

I’ve been scammed! What should I do?

+603 6204 7788

Police Report

CIMB Clicks ID

Kena scam? Jangan panik, selamatkan akaun anda segera!

Assistance and Relief

Relief Measures

Flood Relief

More Resources For You

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.

Collection for Property, ASB & SME
Financing