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Customer Contact Centre
Consumer Contact Centre

Available 24 hours

 

+603 6204 7788

Preferred Contact Centre
Preferred Contact Centre

Available 24 hours
 

Local: 1300 885 300

Overseas: +603 2295 6888

 

Premiere Credit Card
Contact Centre

Available 24 hours
 

+603 6204 7799

Connect With Us Digitally
Connect With Us Digitally

Share your feedback via our digital channels

 

Message us via feedback form

 

Secured Message via

CIMB Clicks

 

Email to

contactus@cimb.com

Write To Us
Write To Us

Send your letter to:

 

CIMB Bank Berhad /

CIMB Islamic Bank Berhad

Customer Resolution Unit
(CRU)


P.O. Box 10338


GPO Kuala Lumpur


50710 Wilayah Persekutuan

WEEKEND BANKING

Yes, we’re open on Saturdays, 9:15 a.m. - 4:30 p.m.

Visit CIMB branches in Johor Bahru - Bangunan UMNO and Jalan Kuning Dua. Full services available for your convenience. (Except for Remittance & Fixed Deposit Withdrawals)

Locate Us
Weekend Banking

Other Contact Numbers

How can we help you today?

Browse top questions asked and get quick answers easily.

CIMB OCTO App

CIMB Octo App

I want to find out more about CIMB Octo App.

CIMB OCTO App

CIMB Octo App

How to install, access, and login to CIMB OCTO App?

CIMB Biz

Credit Card

I lost my credit card. What should I do?

View More FAQs

Helpful Tutorials

Watch step-by-step video guides to navigate our products and services.

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Manage your Tabung Haji account via CIMB Clicks

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How to download e-Statement

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Ways to approve transaction with SecureTAC

View More Tutorials

I’ve been scammed! What should I do?

If you think you’ve been scammed or detect unusual or suspicious activity involving your bank account, take immediate action to protect yourself:

Call

+603 6204 7788

 

Call us immediately or you may call the National Scam Response Centre (NSRC) at 997 (8am-8pm daily).

Lodge a

Police Report

 

You may need to lodge a police report after connecting with us.

Protect your

Online Banking Details

 

via CIMB Clicks App or CIMB OCTO App. Always remember to log out once you have completed your banking transactions. 

Fraud

Don't let scammers get in between you and your online banking!

 

Stay safe with these simple steps to keep your online banking experience stress-free. Never back down to scammers!

 

If you’ve been scammed, immediately call Consumer Contact Centre (available 24 hours) at +603 6204 7788 or the National Scam Response Centre (NSRC) at 997 (8am-8pm daily) and make a police report. #JanganKenaScam

 

More about Security & Fraud Awareness

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Assistance and Relief

Assistance and Relief

Relief Measures

You are not alone. CIMB is here to help you move forward through financial challenges.

Find out more
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Assistance and Relief

Flood Relief

Rebuild with ease through CIMB's payment relief for flood-affected communities.

Find out more
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More Resources For You

CIMB Branch

Find a CIMB Branch

You can visit us in branch to speak to

us in person

Locate a Branch
Forex Rates

Our Forex Rates

A comprehensible list of our Forex rates for
your convenience.

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Financial Calculators

Financial Calculators

Figure out your financial needs with our
banking calculators

Try our Calculators