Extra Care By CIMB

We provide Extra Care to support customers who may need additional assistance, including:

1. Elderly individuals
2. People with visual, hearing, or speech impairments, mobility challenges, or other health conditions
3. Those who are not confident or experienced with technology
4. Customers facing sudden or long-term disabilities
5. Individuals experiencing financial hardship or loss of income 
6. People going through significant life events, such as the loss of a loved one

Extra Care: Supporting customers through difficult times

• Experienced staff to provide special assistance and ongoing support to those who need it.
• Digital & phone banking guidance for easy account access.
• Fraud & scam: Our team is always available to assist if you suspect any suspicious activity. Click here to find out more.
• ATMs with accessibility features: ATMs with appropriate height for keypad, card slot and money dispenser slot; raised dot on numbers 1 and 5 to help identify surrounding keys.
• Accessibility ramps: We ensure access to our branches with wheelchair ramps (click here to view branch list). Wheelchair is also available for customers who need them.
• For those who use Braille or visually impaired, we offer a Braille keyboard option at our Wisma Koponas, Kuala Lumpur branch.

If you need help, please contact us or visit your nearest branch.

We’re here to support you.

We understand that unexpected events can happen to anyone. If you're facing financial difficulties in making payments for your loan/financing or credit repayments, we are here to help.

To discuss the payment options that would be suitable, click here to tell us about your situation and our team will reach out to you. Alternatively, you may contact us or visit your nearest branch.

If you’ve been impacted by the floods, click here to find out how CIMB can help you with your financial situation.

Losing a loved one is never easy. Managing their financial matters during such a difficult time can feel overwhelming. We are here to support you through this process.

Notifying the Bank

If your loved one such as a family member had account(s) with CIMB, please provide the following documents to any CIMB branch:

1. A written request for your loved one’s account information 
   To apply for Sijil Faraid or Distribution Order or Letters of Administration or Grant of Probate, this request needs to be written by the next of kin and state the request for your loved one’s account details.
   
   
2. Death Certificate
   An official copy of the death certificate confirming the passing of your loved one.
   
   
3. Marriage Certificate or Birth Certificate 
   To establish relationship with your late family member.

Alternatively, you may also opt to email the written request to contactus@cimb.com, and bring documents (2) and (3) to any CIMB branch. Our team is here to guide you through the necessary steps.

If you need help or have any questions, please contact us or visit your nearest branch.

We are here to support you during this difficult time.