Customer Surveys

We are always looking for ways to improve your experience, and from time to time would like to hear your feedback via a survey.

Rest assured that we will never ask for personally identifiable information, account information or login credentials.

If you have received a survey invitation via e-mail or our digital banking channels, you may refer to the list below using the reference number provided to you to validate that this message is from the Bank. Refer below for an example:

In the title of e-mail or other communication: How was your experience with us? (ref: S1)

We may also ask for feedback from you through our other channels such as Branch Queue Management System (QMS) and Call Centre Interactive Voice Response (IVR).

Reference Number (ref)	Survey Title	Period
S1	Help Us Serve You Better - Branch	Ongoing
S2	Help Us Serve You Better Contact Centre	Ongoing
S3	Customer Resolution Unit Feedback	Ongoing
S4	CIMB Clicks Feedback	Ongoing
S5	CIMB BizChannel Survey	Ongoing
S6	CIMB Business Call Centre Survey	Ongoing
S7	Prepaid Top Up/ Reload Survey	November 2022 - December 2022 March 2024 - April 2024
S8	Help Us Improve the Savings/Current Account Opening Experience	Up to May 2024
S9	Business Loan Application Survey	Up to January 2024
S10	CIMB Preferred Customer Survey	November 2022 - December 2022 July 2023 - August 2023 November 2023 - December 2023 October 2024 - November 2024
S11	Loan Submission Survey	Up to March 2024
S12	CIMB OCTO Feedback	November 2022 March 2024 - April 2024
S13	Sustainability Survey	November 2022 - December 2022 Sept 2024 - Nov 2024
S14	Bill Payment Survey	February 2023 - March 2023
S15	CIMB Mobile Banking App Survey	March 2023 - April 2023
S16	CIMB Preferred Autoshow Feedback	May 2023
S17 S35	Foreign Fund Transfer Survey	June 2023 – July 2023 March 2024 - April 2024
S18	Remittance Survey	June 2023 – August 2023
S19	Credit Card Survey	July 2023 – August 2023
S20	CIMB Cash Plus Personal Loan Survey	July 2023 – August 2023 October 2023 – December 2023
S21	OctoSavers Savings Account-i Survey	July 2023 – November 2023
S22	Fraud Awareness Survey	July 2023 – September 2023
S23 S24	Customer Engagement Survey	September 2023 - October 2023 October 2024 - December 2024
S25	Client Satisfaction Survey for CIMB Client Service Account Manager (CSAM)	August 2023 – September 2023 November 2024
S26	SME InstaBiz Financing Survey	October 2023 - January 2024
S27	Travel Insurance Survey	December 2023 - January 2024
S28	Private Trust Services Survey	October 2023 - January 2024
S29	CIMB Artober Feedback	October 2023
S30	Investment Survey	January 2024 - February 2024
S31	Savings/Current Account Opening Survey	January 2024 - February 2024
S32	Preferred Golf Series 2023 Feedback Preferred Golf Series 2024 Feedback	January 2024 - February 2024 September 2024 - November 2024
S33	Malaysia My Second Home (MM2H) Customer Survey	February 2024 - March 2024
S34	Travel Credit Card Survey	January 2024 - February 2024
S36	CIMB Preferred Privileges Survey	April 2024 - May 2024
S37	Personalised Banking Survey	April 2024 - June 2024
S38	CIMB Biz Evaluation	July 2024 Ongoing (starting October 2024)
S40	Personal Accident Insurance Survey	November 2024 - January 2025
S41	CIMB Preferred Experience Survey	October 2024 - November 2024
S42	Market Insights Feedback	April 2024 July 2024 October 2024 January 2025
S43	Feedback on CIMB Client Relationship Ambassador (CRA)	Ongoing (starting June 2024)
S44	SME Merchant Survey	October 2024 - November 2024
S45	Shaping Z Future	November 2024 - January 2025

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CUSTOMER SURVEYS

CUSTOMER SURVEYS

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