I have approved a DuitNow request and the funds have been deducted from my account, but the transaction status is shown as “Failed”. What does this mean?

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I have approved a DuitNow request and the funds have been deducted from my account, but the transaction status is shown as “Failed”. What does this mean?

The DuitNow Request was unsuccessful. The refund will be reflected in your account on the next working day from the date of request.

If you do not receive your refund the following working day, please reach out to our Consumer Contact Centre for assistance.

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