Security | CIMB OCTO App FAQ

Search

Day To Day Banking

Islamic Banking

Wealth Management

Deals & Promotions

Digital Services

Help & Support

Accounts

Cards

Financing

Remittance

Sustainability at CIMB

CIMB@Work

More Services

Islamic Banking Overview

More Services

Investments

Insurance/Takaful

Latest Promotions

CIMB Deals

CIMB OCTO App

CIMB Clicks

CIMB Partner Pay Solution

Apply for Products

DuitNow QR

Tailoring Your Unique Financial Journey

Customer Help Centre

Rates & Charges

Calculators

Security & Fraud

Savings Account

Current Account

Fixed Deposit

Mudarabah IA

Credit Card

CIMB Preferred Visa Infinite Credit Card

Apply Now

CIMB Visa Infinite Credit Card

Your dining and travel companion that gives you 5X more rewards.

Apply Now

CIMB Visa Signature Credit Card

Enjoy exclusive privileges and benefits when you shop and travel.

Apply Now

CIMB PETRONAS Visa Platinum-i Credit Card

Apply Now

CIMB Cash Rebate Platinum Credit Card

Unlimited Cash Rebate*

Apply Now

See All Credit Cards

Debit Card

CIMB Debit Mastercard

Why use cash? #Debitjer. The CIMB Debit Mastercard for safer, more convenient cashless transactions. Don’t have a CIMB Current Account/-i / Savings Account/-i? Apply now!

Apply Now

See All Debit Cards

Credit Card Services

Personal Financing

Property Financing

Auto Financing

Auction

Currency Exchange & Services

Legacy Planning

Tabung Haji Services

Zakat Payment Service

Life Insurance/Family Takaful

Car and Motor Insurance/Takaful

Travel Insurance

Personal Accident Insurance

Credit Related Insurance/Takaful

Property Insurance/Takaful

Forex Rates

Interest Rates & Charges

Profit Rates & Charges

Standardised Base Rate / Base Rate / Base Lending Rates / Base Financing Rate.

Credit Card Payment Calculator

Auto Financing Affordability Calculator

Property Monthly Instalment Calculator

Property Affordability Calculator

Auto Financing Instalment Calculator

ASB Financing Monthly Instalment Calculator

Pembiayaan Peribadi Awam-i Calculator

Security & Fraud Awareness

Customer Surveys

Security Policy

SecureWord

TAC

Malware

Phishing

SMS/Phone Call Scam

Money Muling

Apply Activate Spend 5.0

Apply, activate, and spend with your new CIMB Credit Card/-i* today
to earn RM25 cash back.

Valid until 31st Jan 2025

Find Out More

Property Refinancing

Refinance your mortgage with CIMB and enjoy greater savings.

Valid until 31st Dec 2024

Find Out More

Quicklinks

Contact Us

Upload Documents

Check Application

What do I do if I wish to complete my transaction?

If you wish to proceed with the transaction, you need to:

Stop any screen sharing/recording app or activities running on the device whilst using the CIMB Clicks App; and
Close the app; and/or
Uninstall applications with accessibility permission from untrusted sources; and
Re-launch the CIMB Clicks App and proceed with the transaction within 1-2 minutes after closing the app.

If you are unable to use the CIMB Clicks App after following the steps above, you may need to restart your device. Should you need further assistance, please contact CIMB Consumer Contact Centre immediately.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Talk To An Expert

Find a branch near you.

Find a Branch

Contact Us Anytime

Get in touch with us 24/7.

Find Out More

I'm looking for

MOBILE BANKING

What do I do if I wish to complete my transaction?

Looking for More Questions?

For More Enquiries

MOBILE BANKING

What do I do if I wish to complete my transaction?

Looking for More Questions?

For More Enquiries

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.