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CIMB Self Assist Videos

 

Activate & set your 6-digit PIN Credit Card

 

Just received your new credit card? Activate it NOW to enjoying your CIMB Card!

 

Find Out More

 

Manage your Credit Card with new features

 

Enjoy these new features securely and empower yourself with instant access, all at your fingertips!

Find Out More

 

Tips for seamless Credit Card usage

 

 

Banking 24/7, get these tips to ensure everything is smooth sailing!

 

Find Out More

 

Looking for

Deals?

 

 

Find out exciting deals in town! We have gathered them in CIMB Deals!

 
Find Out More

Steps to activate your credit card

 

ACTIVATE YOUR CREDIT CARD VIA CIMB OCTO APP

STEP 1

On CIMB OCTO App Home Screen, select "More" > "Services" > "Manage Card"

STEP 2

Select "Credit Card Activation"

STEP 3

Select Card to activate

Note: Only credit cards which are not activated are displayed for selection

STEP 4

Key in your preferred 6-digit credit card PIN 

STEP 5

Approve via SecureTAC

STEP 6

Receive a successful notification and you are ready to kickstart your first swipe!

STEP 1

On CIMB OCTO App Home Screen, select "More" > "Services" > "Manage Card"

STEP 2

Select "Credit Card Activation"

STEP 3

Select Renew Card to activate

Note: Only credit cards which are not activated are displayed for selection

STEP 4

Tap on Existing PIN OR key in a new preferred 6-digit PIN

STEP 5

Approved with SecureTAC

STEP 6

Receive a successful notification and you are ready to kickstart your first swipe!

 

NO CIMB OCTO APP?

Activate your CIMB Credit Card/-i and change your PIN with the 2 simple methods below: 

STEP 1

Method 1 via IVR:

Call the number at the back of your card > Select language > Select 1 > Select 3

OR

Method 2 via SMS:

SMS CA<space>last 4 digits of credit card number and send to 68833 using your Malaysia mobile number registered with CIMB

E.g. SMS CA 1234 to 68833

Note: For supplementary cards, only the Principal holder is authorised to activate the card

STEP 2

Receive a 6-digit Temporary PIN via SMS on your registered mobile number

STEP 3

Change to a permanent PIN via CIMB ATM and use your PIN to register for CIMB OCTO App to manage your CIMB Credit Card/-i

 

HERE’S HOW TO CREATE YOUR PERMANENT PIN VIA ATM

Note: For customers without CIMB OCTO App.

No CIMB OCTO App? 

Download today

 

This QR code will direct you to a smart download link of our app (https://onelink.to/cimbocto) on respective app stores depending on your device OS, and you will not need to submit any personal identifiable information or data.

 

NEW CREDIT CARD FEATURES ON OCTO APP

HERE'S HOW TO ACCESS "MANAGE CARD" IN CIMB OCTO APP

STEP 1

Under Manage Card › Credit Card Activation

STEP 2

Select New/Renew Card to Activate

STEP 3

Set a New 6-digit PIN for the New Card. Use existing PIN/New PIN to Renew Card

STEP 4

Tap "Approve" and you're done!

STEP 1

Under Manage Card › Reset Card PIN

STEP 2

Select Card to Reset PIN.

STEP 3

Set a New 6-digit PIN. 

STEP 4

Approve with SecureTAC and you're done!

STEP 1

Under Manage Card › Freeze/Unfreeze Card

STEP 2

Select Card to Freeze/Unfreeze

STEP 3

Read the important note & proceed

STEP 4

Approve with SecureTAC and you're done!

STEP 1

Under Manage Card › Contactless Payment

STEP 2

Select Card to Enable/Disable

STEP 3

Once enabled, set the Daily Accumulative Limit & proceed

STEP 4

Approve with SecureTAC and you're done!

STEP 1

Under Manage Card › Overseas Spend & Withdrawal

STEP 2

Select Card to Enable/Disable

STEP 3

Toggle to enable / disable overseas usage. For Temporary, select period of overseas usage.

STEP 4

Approve with SecureTAC and you're done!

TIPS FOR SEAMLESS CREDIT CARD USAGE

 

LET'S CHECK OUT ALL THE HOW TO?

 

ONE-TAP APPROVAL WITH SECURETAC

No more waiting for SMS and it works while you're abroad too! SecureTAC protects your transactions with enhanced encryption so that you can approve your web/app transaction right from your CIMB OCTO App or CIMB Clicks App quickly and safely.

Approval Method SecureTAC
Receive via CIMB OCTO App or CIMB Clicks App
Transaction Type

1. All Open & Favourite monetary CIMB Clicks transaction

2. [NEW] All online debit/credit card transaction (CIMB OCTO App only)

 

*Starting 20 May 2023, all CIMB Clicks transactions including FPX will require SecureTAC approval via CIMB OCTO App or CIMB Clicks App. This is part of our continuous efforts to further safeguard your online banking security against fraud, in line with the regulatory direction to combat financial scams.
How To Approve

1. Tap "SecureTAC" button on the app menu or Tap the SecureTAC push notification

2. Tap "Approve" to approve transaction
Activation One-time via CIMB OCTO App or CIMB Clicks App

Click here for more info on SecureTAC

 

EASILY VIEW

 

You can easily view your Credit Card eStatement via CIMB Clicks

 

 

 

STEP 1:  Log into CIMB Clicks www.cimbclicks.com.my

STEP 2:  Go to ‘Services’ > ‘eStatements’ > Click on ‘View eStatement’

STEP 3: Select the month of choice

STEP 4: Click on the Download button > Click Download as PDF

 

SCHEDULE RECURRING PAYMENTS VIA CIMB CLICKS:

 

Credit card payment

 

STEP 1:  Log into CIMB Clicks www.cimbclicks.com.my

STEP 2:  Select ‘Pay & Transfer’ > ’Scheduled Transactions’

STEP 3: Select Schedule a loan/cards payment at the top

 STEP 4:  Input your payment details

STEP 5: Review payment details & Click 'Make Payment'

 

RESUME AUTO BILLING AFTER CARD REPLACEMENT

 

 

 

 

  • Telco (e.g: Digi, Maxis Celcom)
  • Online Media (e.g: Netflix, ASTRO)
  • Insurance/Takaful (e.g: AIA, Prudential)
  • Utilities bill (e.g: TNB, Indah Water)

STEP 1

TRACE

 

Trace back your previous statements to identify merchant(s) with auto billing.

 

 

STEP 2

SEARCH

 

Search how to sign up for billing with the merchants, usually via physical form, online applications or through the phone.

 

STEP 3

UPDATE

 

Submit the updated details of your newly replaced credit card with the respective merchant(s)

 

STEP 4

DONE

 

Your auto billing will resume as usual and you're good to go!

 

 

REDEEM YOUR CREDIT CARD BONUS POINT

 

STEP 1

CHECK

 

Once you have checked your Bonus Points balances, select

the number of points you wish

to redeem and the category

of your reward.

STEP 2

REDEEM

 

Select the items to be redeemed and the quantity of each that

you want. Add them to your cart and click "Redeem"

 

STEP 3

ACCEPT

 

Accept the Terms & Conditions

and key in your details

as required.

 

 

STEP 4

CONFIRM

 

On the summary page, click "CONFIRM" and take note

of the reference number provided.

Enjoy Your Reward!

 

Note: Redemption is available via CIMB Clicks (desktop view) only.

 

For more information on CIMB Credit Card Bonus Points and Retail Banking Product Bonus Point consolidation

 
Click Here

 

UPDATE ADDRESS

 

You are required to update your credit card mailing address

if your current registered with CIMB is no longer valid.

 

Find out more

STEP 1:  Log into CIMB Clicks www.cimbclicks.com.my (dekstop version)

STEP 2: Select 'Update Profile' and under 'Update Contact Details', select ”Update Address”

STEP 3: Select the credit card(s) that you would like to update your mailing address

 STEP 4: Select 'Mailing Address' as Address Type

STEP 5: Select your 'Location' and proceed to fill in your 'New Address'

STEP 6: Click 'Save Address' to have your new address updated with CIMB

 

HOW DO I PERFORM CONTACTLESS PAYMENT?

 

 

Contactless payments are convenient and saves your time.

 

JUST TAP TO PAY!

 

Your CIMB Credit Card is enabled with contactless function, you may use it for retail transaction up to RM250 at merchant which displays contactless symbol. 

 

 

 

 

SEARCH

 

If merchant accept card payment with contactless feature, the contactless symbol is shown at the card reader.

 

 

TOUCH

 

Simply tap your credit card on the card reader (less than 4cm) from where the contactless symbol appear.

 

 
CONFIRM

 

A beep/green indicator light indicates successful payment.

 

 

 

 

EASILY TOP UP

 

You can easily top up your

eWallet using your credit card

 

 

 

STEP 1

APP

 

Go to your eWallet app

 

 

STEP 2

SELECT

 

Select to top up eWallet

 

 

STEP 3

CONFIRM

 

Confirm the top up amount

 

 

STEP 4

SAVE

 

Save your CIMB Credit Card details and proceed to top up accordingly.

 

#CIMBCARES

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This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.

 

CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.

 

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