Useful Guide for You

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Quicklinks

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Credit Card Useful Guide, Click Here

Credit Card Useful Guide, Click Here

Essential Actions

Activate & set your 6-digit PIN Debit Card

Just received your new debit card? Activate it NOW to start enjoying your CIMB Debit Card!

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Activate Contactless Payment for Debit Card

Just tap to pay! Activate contactless payments for enhanced efficiency today!

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Activate Overseas Usage for your Debit Card

Spend or withdraw cash seamlessly overseas with your CIMB Debit Card!

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Activate Card-Not-Present (CNP) Transactions

Shop hassle-free online or through mail/telephone orders!

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Adjust your Debit Card Spending Limit

Enjoy flexibility with CIMB Debit Cards and adjust your Debit Card Spending Limit

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Tips for seamless Debit Card usage

Banking 24/7, get these tips to ensure everything is smooth sailing!

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Deals?

Find out exciting deals in town! We have gathered them in CIMB Deals!

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ACTIVATE NEW DEBIT CARD

How to activate?

Once your new debit card is activated, your existing debit card is no longer valid and should be destroyed immediately by cutting it half across the magnetic strip and microchip embedded in the card

Wish to change your ATM PIN?

ACTIVATE CONTACTLESS PAYMENT

How do I perform contactless payment?

Contactless payments are convenient and saves your time.

Activate your contactless feature by performing a PIN transaction during your first purchase.

JUST TAP TO PAY!

Your CIMB Debit Card is enabled with contactless function, you may use it for retail transaction up to RM250 at merchant which displays contactless symbol.

SEARCH

If merchant accept card payment with contactless feature, the contactless symbol is shown at the card reader.

TOUCH

Simply tap your debit card on the card reader (less than 4cm) from where the contactless symbol appear.

CONFIRM

A beep/green indicator light indicates successful payment.

DEBIT MASTERCARD

Note: To activate contactless feature, please perform your first transaction using your PIN at a Point-of-Sale terminal

VISA DEBIT CARD

Note: to activate Contactless Feature, you may require to perform 1st ATM withdrawal.

ACTIVATE OVERSEAS USAGE

You can now activate the overseas usage function via CIMB ATM and CIMB Clicks website! As part of the bank’s security measures, it is necessary to activate the overseas usage function before using your debit card overseas for shopping or ATM withdrawal.

ACTIVATE OVERSEAS USAGE FUNCTION VIA:

Step 1

Log in to www.cimbclicks.com.my

Step 2

Go to “Services” and click on “Overseas

Spends & Withdrawal”

Step 3

Click and select your card number

Step 4

Go to “Change Status To”, select your

preference & click “Submit”

Step 5

Authorise the transaction via Secure TAC

or TAC via SMS

Step 6

Your card has been successfully activated.

Ensure that you have sufficient funds in

your account for your oversea purchases

ATM STEPS

STEP 1: Enter your Debit Card PIN

STEP 2: Select ‘Others’.

STEP 3: Select ‘ATM/Debit/Credit Card Related’.

STEP 4: Select ‘Overseas ATM Services’.

STEP 5: Select ‘Activate Permanent’.

STEP 6: Enter your 'New I/C Number’ and ‘Confirm’.

ACTIVATE CARD-NOT-PRESENT FUNCTION

HOW TO ACTIVATE THE CARD-NOT-PRESENT FUNCTION?

CARD-NOT-PRESENT

A Card-Not-Present (CNP) transaction is a retail spend transaction where the cardholder is not physically present at the merchant when the payment is made.

This Include:

Online Transactions

Mail order or telephone order transactions

HOW TO ACTIVATE CNP FUNCTION?

It’s simple! Just call +603 6204 7788 to activate your CNP usage function.

HOW DO I CHANGE MY DEBIT CARD SPENDING LIMIT

STEP 1 : Login to CIMB OCTO and tap on “More”

STEP 2 : Select “Services” and click on “Transaction Limit”

STEP 3 : Select on “Debit Card Spending”

STEP 4 : Select the debit card number that you wish to update

STEP 5 : Update your preferred new spending limit

STEP 6 : Approve the SecureTAC to update the new limit

STEP 1 : Login to CIMB Clicks

STEP 2 : Go to Services > Limits & Alerts

STEP 3 : Select “Change Debit Card Spending Limit”

STEP 4 : Click on the Debit Card number & select a new limit then click 'Next'

STEP 5:

A SecureTAC Approval notification will pop-out on your primary registered device for you to Approve or Reject in debit card spending limit.

Not using the CIMB OCTO App yet?

Download the CIMB OCTO App now from the Apple App Store, Google Play Store or Huawei App Gallery to enjoy secure banking on the go and faster transaction approvals.

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STEP 6: Successful Debit Card spending limit change acknowledgment

ATM STEPS

STEP 1: Enter your Debit Card PIN

STEP 2: Select ‘Others’.

STEP 3: Select ‘ATM/Debit/Credit Card Related’.

STEP 4: Select ‘Change Withdrawal/Transfer Limit’.

STEP 5: Enter your new preferred ‘Withdrawal/ Transfer Limit’.

STEP 6: Enter your “New I/C Number’ and ‘Confirm’.

TIPS FOR SEAMLESS DEBIT CARD USAGE

HOW DO I LINK MY ACCOUNT?

Step 1

Login to CIMB Clicks

Step 2

Select “Services”

Step 3

Select ‘Account Linking’, then select ‘Savings/Current’ and choose ‘Link Account’

Step 4

Select account that you wish to link to the Debit Card from the dropdown list and click ‘Submit’

DEBIT CARD RENEWAL

RENEWAL

You may renew your CIMB Debit Mastercard three (3) months before it expires

WAIVED

No fees will be charged for your CIMB Debit Mastercard renewal.

RENEWAL OPTION

CURRENTLY IN MALAYSIA

You may visit your nearest CIMB branch to renew your CIMB Debit Mastercard or call +603 6204 7788 for assistance.

NOT CURRENTLY IN MALAYSIA

Step 1: Call our Consumer Contact Centre with the phone number available at the back of your CIMB Debit Card for verification.

Step 2: Email the below documents to contactus@cimb.com

Copy of MyKad/MyPR (Malaysian) or valid passport (non-Malaysian)
Copy of the front of your CIMB Debit Card
Completed Debit Card Replacement Form Click here to download the form.

Your new Debit Card will be send to your mailing address at no fees.

THINGS TO NOTE AFTER RENEWAL CARD

UPDATE

Login to CIMB Clicks with your existing login details and update your renewed Debit Card details.

SAVE

Top up your e-wallet using your latest card information and save it!

USAGE

Key in your PIN during your first time contactless transaction using your renewed debit card for security reasons.

PREVENT A PAYMENT DECLINE DURING A PURCHASE

Always ensure you have sufficient balance in your Current or Savings Account/-i before performing any payments!

PREVENT AN AUTO BILL PAYMENT DECLINE

Always check and ensure you have sufficient balance in your Current or Savings Account/-i before the auto-bill is charged!

No CIMB OCTO App?

Download today

This QR code will direct you to a smart download link of our app (https://onelink.to/cimbocto) on respective app stores depending on your device OS, and you will not need to submit any personal identifiable information or data.

Useful Guide For You

Essential Actions

Activate & set your 6-digit PIN Debit Card

Activate Contactless Payment for Debit Card

Activate Overseas Usage for your Debit Card

Activate Card-Not-Present (CNP) Transactions

Adjust your Debit Card Spending Limit

Tips for seamless Debit Card usage

Looking for

Deals?

ACTIVATE NEW DEBIT CARD

How to activate?

Wish to change your ATM PIN?

ACTIVATE CONTACTLESS PAYMENT

How do I perform contactless payment?

JUST TAP TO PAY!

SEARCH

TOUCH

CONFIRM

DEBIT MASTERCARD

VISA DEBIT CARD

ACTIVATE OVERSEAS USAGE

ACTIVATE OVERSEAS USAGE FUNCTION VIA:

ATM STEPS

ACTIVATE CARD-NOT-PRESENT FUNCTION

HOW TO ACTIVATE THE CARD-NOT-PRESENT FUNCTION?

CARD-NOT-PRESENT

HOW TO ACTIVATE CNP FUNCTION?

HOW DO I CHANGE MY DEBIT CARD SPENDING LIMIT

ATM STEPS

TIPS FOR SEAMLESS DEBIT CARD USAGE

HOW DO I LINK MY ACCOUNT?

DEBIT CARD RENEWAL

RENEWAL

WAIVED

RENEWAL OPTION

THINGS TO NOTE AFTER RENEWAL CARD

UPDATE

SAVE

USAGE

PREVENT A PAYMENT DECLINE DURING A PURCHASE

PREVENT AN AUTO BILL PAYMENT DECLINE

No CIMB OCTO App?

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