You Are In

  • Life Goals
  • Day To Day Banking
  • Deals & Promotions
  • Digital Services
  • Help & Support
  • Quicklinks
Life Goals
Day To Day Banking
Deals & Promotions
Digital Services
Help & Support
Quicklinks
Savings Strategies
Investing My Money
Travel Tips
Planning for My Future
Moving Forward
Living Sustainably
Accounts
Cards
Financing
Investments
Insurance/Takaful
Remittance
Legacy Planning
Sustainability at CIMB
Tools
More Services
vanity hidden
Enabling the Islamic Economy
Latest Promotions
Apply for Products
Relief Assistance
Rates & Charges
FAQ
Security & Fraud
CIMB Self Assist Videos

Why is my purchase declined?

  • There is insufficient funds in your savings/current account that is linked to the CIMB Debit Mastercard. You will need to top up funds in your account.

  • There is insufficient funds due to pre-authorisation holding amount at petrol station or hotels. You will need to top up funds in your account.

  • Your purchase amount exceeds your chosen daily spending limit. You can opt to change your spending limit either via ATM or CIMB Clicks.

  • The Point-of-Sale function on your CIMB Debit Mastercard is disabled. To activate this function, click here for the self help guide. 

  • The non-3D secure online transactions, mail order or telephone order transactions (CNP: Card-Not-Present) on your CIMB Debit Mastercard may be disabled. You can call us at +603 6204 7788 (local or overseas) to opt-in.

  • If your transactions are declined overseas, you may not have activated the Overseas Flag. To activate this function, click here for the self help guide. 

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Talk To An Expert

Find a branch near you.

Find a Branch

Contact Us Anytime

Get in touch with us 24/7.

Find Out More

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.

This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.

 

CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.

 

Do you wish to proceed?

Yes, please proceed