Why is my purchase declined?

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Why is my purchase declined?

There is insufficient funds in your savings/current account that is linked to the CIMB Debit Mastercard. You will need to top up funds in your account.
There is insufficient funds due to pre-authorisation holding amount at petrol station or hotels. You will need to top up funds in your account.
Your purchase amount exceeds your chosen daily spending limit. You can opt to change your spending limit either via ATM or CIMB Clicks.
The Point-of-Sale function on your CIMB Debit Mastercard is disabled. To activate this function, click here for the self help guide.
The non-3D secure online transactions, mail order or telephone order transactions (CNP: Card-Not-Present) on your CIMB Debit Mastercard may be disabled. You can call us at +603 6204 7788 (local or overseas) to opt-in.
If your transactions are declined overseas, you may not have activated the Overseas Flag. To activate this function, click here for the self help guide.

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