Customer e-Invoice

There will be no changes to your normal banking product statements. e-Invoice is a new additional document sent to you, and include only certain transactions (e.g., your existing fees, charges, interest, etc) that CIMB is required to report to IRBM. Each e-Invoice contains a reference number assigned by IRBM, representing a unique identification of the e-Invoice in the form of a QR code and indicating that the document has been validated by IRBM.

Note: The printed QR Code directs you to the MyInvois Portal e-Invoice verification page, and you will not need to submit any personal identifiable information or data. Do not enter any information on unverified pages.

IRBM validated e-Invoices from CIMB will be issued from 1 July 2025 onwards for all e-Invoice impacted bank charges, fees, and interest or profit paid to CIMB in accordance with your current statement or documentation cycle.

Do note that CIMB will only issue e-Invoice(s) if you have provided accurate and complete e-Invoice required information to CIMB. For more information, please refer to Customer e-Invoicing Information Update FAQ (Individual/Non-Individual).

• Tax Identification Number (TIN)

• SST Registration Number (if applicable)

All customers who require e-Invoice must submit their additional information via the e-Invoicing Information Update Form.

Customers are responsible to ensure all information submitted is accurate and complete. 

Yes, CIMB will issue e-Invoice only to customers who have provided the necessary details to CIMB via the e-Invoicing information Update Form.

Customers must ensure that the details submitted are accurate and complete.

Rest assured your personal details will only be collected, recorded, held, used, disclosed and stored (i.e. "process") in accordance with CIMB Group Privacy Notice as well as existing terms and conditions of any account, products, services, facility or agreement that you may have with the relevant CIMB Group entities.

For individual customers: You can submit the e-Invoicing Information Update Form via CIMB Clicks (web) and CIMB OCTO (app).

For customers without digital channel access: You can download, fill up and print the e-Invoicing Information Update Form from CIMB website and submit it to your nearest CIMB Branch.

• For individual customers, please submit the form together with signature and supporting document (e.g.,  NRIC, passport, etc).

Note: For Private Banking customers, please refer to your designated Private Banker for more information on e-Invoicing Information Update.

You can still provide your information after 1 July 2025. However, you will not receive e-Invoice(s) for transactions completed before you provide your information to CIMB

• If you provide the information before the product statement cycle (e.g., credit card statement date), you will receive e-Invoice for the cycle.

• If you provide the information after the product statement cycle, you will receive your e-Invoice(s) starting from the next cycle onwards.

• You will not be able to request for e-Invoice(s) for a product statement cycle if CIMB received your correct and accurate  information via the e-Invoicing Information Update Form only after the product statement cycle once your account statement has been issued.

• For example, if your credit card statement date is 31 Jul 2025, you will be able to receive the e-Invoice for the July statement cycle if you submit your e-Invoicing information before 31 Jul 2025. However, if you submit your e-Invoicing information after 31 Jul 2025, you will only receive your e-Invoice(s) from the subsequent month (Aug 2025) onwards. 

You can check the Tax Identification Number (TIN) allocated by IRBM on the front page of your individual tax return or through MyTaxPortal main page or under “e-Daftar” menu.

Otherwise, you may access our Customers Guide to Retrieve Malaysian Tax Identification Number for more information on Tax Identification Number (TIN).

You can retrieve the Sales & Service Tax (SST) registration number allocated by the Royal Malaysian Customs Department on the Customs MySST Portal. For more detailed explanation on how retrieve your Sales & Service Tax (SST) registration number.

Otherwise, you may access our Customers Guide to Retrieve SST Registration Number for more information on Sales & Service Tax (SST) registration number.

If you have submitted your e-Invoicing Information Update Form, you may check the status of your TIN by:

• Option 1: Re-access the form via CIMB Internet Banking channels and refer to the "TIN Validation Status" field starting from 1 July 2025.

• Option 2: Contact CIMB via CIMB Branch/Contact Centre/Business Call Centre for assistance.

If your status is “Invalid”, you are required to update and resubmitting your e-Invoicing Information Update Form with the correct and accurate details which must match with your details registered with IRBM. The e-Invoicing Information Update Form is assessable via:

• CIMB Clicks (web)

• CIMB OCTO (app)

• CIMB Website – Customers can download the e-Invoicing Information Update Form from the CIMB website and submit it at the nearest branch

• Please refer to FAQ6 above for detailed answer on how to provide your e-Invoicing information.

Customers are fully responsible to ensure that all details submitted to CIMB are complete and accurate to receive e-Invoices from CIMB. CIMB will not be able to issue e-Invoice(s) to you if the information provided is incorrect or incomplete.

Do note that you will not be able to request for e-Invoice(s) for a product statement cycle if CIMB received your correct and accurate information via the e-Invoicing Information Update Form only after the product statement cycle once your account statement has been issued.

• For example, if your credit card statement date is 31 Jul 2025, you will be able to receive the e-Invoice for the July statement cycle if you submit your e-Invoicing information before 31 Jul 2025. However, if you submit your e-Invoicing information after 31 Jul 2025, you will only receive your e-Invoice(s) from the subsequent month (Aug 2025) onwards.

You may edit your information by re-accessing and resubmitting the e-Invoicing Information Update Form.

For Tax Identification Number (TIN) however, you will not be able to update your TIN if the TIN Validation Status is displayed as 'Valid’ i.e., your TIN has been validated and confirmed accurate by IRBM.

The email address provided in the e-Invoicing Information Update Form will be used as the primary channel for sending all e-Invoices to the customer.

Please note that this email address provided in the e-Invoicing Information Update Form will not affect the existing email address currently linked to your CIMB account(s).

If you wish to update the email address or other details with your CIMB account, please complete the Customer Information Update Form and submit to the nearest CIMB Branch.

Yes, product applications can still proceed as usual.

Not submitting the e-invoicing information will not impact your ability to apply for CIMB products.

• Tax Identification Number (TIN)

• SST Registration Number (if applicable)

• Tourism Tax Registration Number (if applicable)

• IRBM MSIC Code

All customers who require e-Invoice must submit their additional information via the e-Invoicing Information Update Form.

Customers are responsible to ensure all information submitted is accurate and complete.

Yes, CIMB will issue e-Invoice only to customers who have provided the necessary details to CIMB via the e-Invoicing information Update Form.

Customers must ensure that the details submitted are accurate and complete.

Rest assured your personal details will only be collected, recorded, held, used, disclosed and stored (i.e. "process") in accordance with CIMB Group Privacy Notice as well as existing terms and conditions of any account, products, services, facility or agreement that you may have with the relevant CIMB Group entities.

For non-individual customers: You can submit the e-Invoicing Information Update Form via CIMB OCTO Biz (web and app).

For customers without digital channel access: You can download, fill up and print the e-Invoicing Information Update Form from CIMB website and submit it to your nearest CIMB Branch.

• For non-individual customers, please submit the form together with authorised signatory for verification

Note: For Private Banking customers, please refer to your designated Private Banker for more information on e-Invoicing Information Update.

For Merchants that do not have CASA account with CIMB, kindly download & submit the e-Invoicing Information Update Form to our relationship managers.

You can still provide your information after 1 July 2025. However, you will not receive e-Invoice(s) for transactions completed before you provide your information to CIMB

• If you provide the information before the product statement cycle (e.g., credit card statement date), you will receive e-Invoice for the cycle.

• If you provide the information after the product statement cycle, you will receive your e-Invoice(s) starting from the next cycle onwards.

• You will not be able to request for e-Invoice(s) for a product statement cycle if CIMB received your correct and accurate  information via the e-Invoicing Information Update Form only after the product statement cycle once your account statement has been issued.

• For example, if your credit card statement date is 31 Jul 2025, you will be able to receive the e-Invoice for the July statement cycle if you submit your e-Invoicing information before 31 Jul 2025. However, if you submit your e-Invoicing information after 31 Jul 2025, you will only receive your e-Invoice(s) from the subsequent month (Aug 2025) onwards. 

You can check the Tax Identification Number (TIN) allocated by IRBM on the front page of your individual tax return or through MyTaxPortal main page or under “e-Daftar” menu.

Otherwise, you may access our Customers Guide to Retrieve Malaysian Tax Identification Number for more information on Tax Identification Number (TIN).

For Non-Individual TIN (with prefix other than IG):

• For TIN obtained after 1 January 2023, please do not include the additional zero “0” at the back of the TIN (with C96000000XX)

• For TIN obtained before 1 January 2023, please include the additional zero “0” at the back of the TIN number (e.g., C96000000XX0)

• Please note that Non-Individual TIN always ends with zero “0”

• Otherwise, you may refer to Malaysia TIN Number and TIN Registration for more information on Tax Identification Number (TIN)

You can retrieve the Sales & Service Tax (SST) registration number allocated by the Royal Malaysian Customs Department on the Customs MySST Portal. For more detailed explanation on how retrieve your Sales & Service Tax (SST) registration number.

Otherwise, you may access our Customers Guide to Retrieve SST Registration Number for more information on Sales & Service Tax (SST) registration number

If you have submitted your e-Invoicing Information Update Form, you may check the status of your TIN by:

• Option 1: Re-access the form via CIMB Internet Banking channels and refer to the "TIN Validation Status" field starting from 1 July 2025.

• Option 2: Contact CIMB via CIMB Branch/Contact Centre/Business Call Centre for assistance.

If your status is “Invalid”, you are required to update and resubmitting your e-Invoicing Information Update Form with the correct and accurate details which must match with your details registered with IRBM. The e-Invoicing Information Update Form is assessable via:

• CIMB OCTO Biz Web

• CIMB OCTO Biz App

• CIMB Website – Customers can download the e-Invoicing Information Update Form from the CIMB website and submit it at the nearest branch

• Please refer to FAQ6 above for detailed answer on how to provide your e-Invoicing information.

Customers are fully responsible to ensure that all details submitted to CIMB are complete and accurate to receive e-Invoices from CIMB. CIMB will not be able to issue e-Invoice(s) to you if the information provided is incorrect or incomplete.

Do note that you will not be able to request for e-Invoice(s) for a product statement cycle if CIMB received your correct and accurate information via the e-Invoicing Information Update Form only after the product statement cycle once your account statement has been issued.

• For example, if your credit card statement date is 31 Jul 2025, you will be able to receive the e-Invoice for the July statement cycle if you submit your e-Invoicing information before 31 Jul 2025. However, if you submit your e-Invoicing information after 31 Jul 2025, you will only receive your e-Invoice(s) from the subsequent month (Aug 2025) onwards.

You may edit your information by re-accessing and resubmitting the e-Invoicing Information Update Form.

For Tax Identification Number (TIN) however, you will not be able to update your TIN if the TIN Validation Status is displayed as 'Valid’ i.e., your TIN has been validated and confirmed accurate by IRBM.

The email address provided in the e-Invoicing Information Update Form will be used as the primary channel for sending all e-Invoices to the customer.

Please note that this email address provided in the e-Invoicing Information Update Form will not affect the existing email address currently linked to your CIMB account(s).

If you wish to update the email address or other details with your CIMB account, please complete the Customer Information Update Form and submit to the nearest CIMB Branch.

Yes, product applications can still proceed as usual.

Not submitting the e-invoicing information will not impact your ability to apply for CIMB products.